FAQ
General
Section titled “General”Which platforms are supported?
Section titled “Which platforms are supported?”Android today — both View/XML and Jetpack Compose apps (minSdk 24+). iOS, Flutter and React Native are on the roadmap.
Does the SDK slow down my app?
Section titled “Does the SDK slow down my app?”The SDK does its work on background threads and sends events asynchronously. Initialization returns immediately; the license check runs in the background.
Does it work offline?
Section titled “Does it work offline?”Yes, with the cimka-offline module. Crash, trace, screen and network logs are queued on the device and sent on the next launch.
Can I use Cimka together with Firebase Crashlytics?
Section titled “Can I use Cimka together with Firebase Crashlytics?”Yes. Initialize the other crash reporter before Cimka.initialize(); Cimka passes crashes on to it.
Data & privacy
Section titled “Data & privacy”What data does Cimka collect?
Section titled “What data does Cimka collect?”Device model and OS, app version, the screens and taps in your app, network calls, crashes, your own logs, device integrity and — only if your app already has location permission — coarse location. The full list is on Data & privacy.
How do I keep passwords and tokens out of the logs?
Section titled “How do I keep passwords and tokens out of the logs?”Cimka masks common sensitive fields by default (password, token, authorization, card_number, …). Add your own fields under Settings → Data Masking. Text typed into input fields is never captured.
Who can see my data?
Section titled “Who can see my data?”Only members of your organization, according to their role.
Can I turn off a type of data collection?
Section titled “Can I turn off a type of data collection?”Yes — per app, under Operations → App Config, without releasing an app update. You can also disable the SDK entirely.
Do I need to update my privacy policy?
Section titled “Do I need to update my privacy policy?”Yes. Mention that you use Cimka for diagnostics and analytics, and fill in Google Play’s Data safety form using Data & privacy.
Billing
Section titled “Billing”How much does Cimka cost?
Section titled “How much does Cimka cost?”You pay per session: €0.10 for each new app session. Most AI analyses are included; AI network analysis over more than 24 hours costs €0.25–€3.00. See Billing.
Is there a free tier?
Section titled “Is there a free tier?”New organizations get free credit, plus free credit replenished weekly and monthly.
What happens if my balance runs out?
Section titled “What happens if my balance runs out?”New sessions aren’t recorded until you top up. Your app keeps working normally. You’re notified when the balance gets low.
Where do I find my license key and API key?
Section titled “Where do I find my license key and API key?”They are shown when you register the app, and are included in cimka_config.json, which you can download at any time from Settings → SDK Configuration Generator.
I don’t see any data. What should I check?
Section titled “I don’t see any data. What should I check?”See Troubleshooting. The most common causes are a missing or wrong cimka_config.json, missing GitHub Packages credentials, or the SDK being disabled in App Config.
How do I add my team?
Section titled “How do I add my team?”Operations → Team → Invite Member. See Team & roles.